Privacy and personal data
Updated 2 November 2026
About this policy
This policy describes the helloemirates.ae website operated under the Hello Emirates brand. Contact say@helloemirates.ae about website enquiries and data. The terms of a specific service and the identity of its specialist provider are established separately; this policy does not replace that provider’s documents.
Information we receive
When you send an enquiry, we receive the name, contact details, message and language you provide. Do not send passport copies, payment credentials or other sensitive documents through the public enquiry form. Technical information needed to operate and protect the site, such as the requested page, request time and browser information, is also processed.
How information is used
Contact information is used to reply, understand your request and coordinate the service you asked about. Technical information supports website operation, spam protection, error diagnosis and visitor statistics. We do not publish the contents of your enquiries as testimonials without a separate agreement.
Who may receive information
People handling your enquiry and, where needed to coordinate the requested service, the relevant specialist provider may receive information. Enquiries may be delivered to staff through internal Telegram notifications. The site uses third-party infrastructure, form protection, analytics and communication services. Opening WhatsApp, Telegram, Instagram or a booking website takes you to a separate service with its own rules.
Analytics, cookies and external content
The site uses Google Analytics and Yandex Metrica for statistics about visits and actions. These services may use cookies and similar identifiers. Security verification security verification form protection and external videos, maps and social content may contact their respective providers. Their privacy policies also apply; servers may be located outside your country. You can restrict cookies in your browser settings, which may affect some features.
Retention and protection
Information is used for as long as needed to handle the enquiry, coordinate the service, resolve related matters and meet applicable obligations. Retention depends on the purpose and the requirements of the particular service rather than an arbitrary universal period. Access to enquiries is restricted; internet transmission cannot offer an absolute security guarantee.
Your data request
To ask about processing, correct your information or request deletion, email say@helloemirates.ae and identify the contact method you originally used. We may need to verify that the request comes from the person concerned. Deletion may be subject to applicable requirements and the provider’s documents. Do not send identity documents unless this has been arranged.
Changes to this policy
The current version is available on this page. If website practices change, we update the relevant information and policy date.