A caller claiming to represent ICP, GDRFA/Amer, Dubai Police, a bank, insurer or telecom provider may invent a visa or Emirates ID problem to pressure you into approving a UAE PASS request or sharing a code, PIN or password. Do not approve a request you did not initiate or follow the caller’s links. End the call and contact the organisation using a number you find independently.
A familiar name does not prove who is calling
Scammers may call by phone, WhatsApp or BOTIM and pose as representatives of ICP, GDRFA/Amer, Dubai Police, banks, insurance companies or telecom providers. They may claim that there is a problem with your visa or Emirates ID and make the situation sound urgent. A caller’s claimed identity is not verification: do not rely on a name, displayed number or story to establish that the call is genuine.
Never approve an unexpected UAE PASS request
A caller may ask you to approve a UAE PASS request as a way to resolve an invented visa or Emirates ID issue. If you did not initiate the request yourself, do not approve it. The official UAE PASS service provides digital identity and related features; its official information and support are available from the UAE PASS website. Do not treat an unexpected approval prompt as routine or as proof that the caller is legitimate.
Keep codes, passwords and access away from callers
Do not give a caller an OTP, PIN or password. Do not open links they send or install apps at their request. These demands can accompany a false claim about a visa, Emirates ID, bank account, insurance or telecom service. Stop the interaction rather than trying to fix the claimed problem while the caller is guiding you.
End the call and verify independently
Hang up and look up the relevant organisation’s official contact details independently, using its official website or another trusted source. Call that published number yourself if you need to check the claim. Do not call a number supplied by the caller, use a link they sent or continue through a contact they chose. The official ICP website provides information about immigration services and UAE PASS.
Practical checklist
If an unexpected call concerns your visa, Emirates ID or digital identity, use this sequence to pause the conversation and verify the issue through a trusted channel.
- Do not approve a UAE PASS request that you did not initiate.
- Do not share OTPs, PINs or passwords, and do not open caller-provided links or install requested apps.
- End the call or chat instead of following instructions under pressure.
- Find the organisation’s official contact details independently and make contact yourself.
- For an alleged visa or Emirates ID issue, verify it with the relevant official authority rather than the caller.
Official numbers to verify or seek help
Use these published contacts when relevant, and independently confirm contact details for any other organisation. Do not rely on a number provided during an unsolicited call.
- ICP: 600 522 222.
- Amer: 800 5111; from overseas: +971 4 313 9999.
- Dubai Police: 999 for emergencies; 901 for non-emergency matters.
- UAE PASS support: 600 56 1111.
Protect your identity across essential services
Visa and Emirates ID matters can affect everyday tasks, including residency arrangements and banking. Keep control of your UAE PASS approvals and private credentials, and verify any claimed issue directly with the appropriate organisation. If a caller claims to act on our behalf, end the call and verify that claim through a contact channel you found yourself rather than sharing credentials or approving a request.